Gain access to industry expertise with a guaranteed response and predefined service levels.
You are only charged for the skills and time you utilise. Giving you maximum flexibility to augment your team with the right skills when you need it most.
With a large team of diverse expertise to draw upon, you can be confident we have the right skills on hand whatever your need.
With the added benefit of access to Microsoft Premier support you can be assured whatever help you need we will be able to help.
Customers procure a number of Centrality Technical Assurance Programme credits in advance for a 12 month period.
When a Technical Assurance Programme (TAP) resource is required you place a call to the TAP service desk. A TAP
customer liaison manager will manage, co-ordinate and track the Centrality service you require throughout its
engagement. There are three service levels available:
Expert consulting to help you develop your systems further translating business requirements to technical solutions. Highest level of Technical support for problem escalation with further escalation to MS Premier Support.
Skilled Cloud, infrastructure and end point technical engineers. Deployed at short very notice to assist with an urgent or critical need. Resources available to conduct periodic tasks on a weekly or monthly basis as you need.
Telephone based technical expertise to discuss a technical issue and provide guidance and support. Call handled by technical specialists leveraging a knowledge base to provide accurate and fast response when you need it.
The scope of capabilities encompasses the entire Microsoft technology stack including Azure, Modern Workplace, helping you to design, configure, deploy, migrate, troubleshoot, and optimise your IT estate. We are here to help you with the skills to help you wherever you are on your cloud journey.
Get in touch today if you need access to qualified Microsoft experts across Azure and Modern workplace to augment your team , solve that difficult problem or fast track a project that your team are struggling to complete.
