Managed IT Service Desk

Our unrivalled UK based IT support capabilities can add value to all sizes of organisations, from being an extension of your current in-house team to being your complete outsourced partner.

Working to ISO and ITIL aligned processes and National Cyber Security Centre best practice, we use leading edge systems and tools to deliver world-class IT support to both infrastructure and end-users.

Centrality a range of IT Managed services to suit your specific needs, to ensure your end user receive the highest levels of support when they need it the most.

Service Desk

A fully inclusive on site or remote ITIL service desk that provides a trusted single point of contact for all desktop support, application support and service needs, underpinned by KPI’s for peace of mind.

Deskside Services

We provide reactive, scheduled or full time desk side support to your users or support your IT team using Centrality certified engineers to ensure your end users get the highest possible service

OOH & Overflow
Service

We become an extension of your IT team providing out of hours and overflow support avoiding the need for you to employ additional staff. A perfect solution to handle swings in ticket volumes, or when out of hours cover is needed.

Emergency Services

Whether it’s a business-critical emergency (such as server failure) that requires urgent remote support or a rapid on-site visit by one of our senior engineers, we’re here to help get you quickly back up and running again.

Lifecycle Management

We remove the headache of managing end devices by providing full lifecycle management services. We offer procurement, storage, device build, configuration, management, proactive monitoring through to disposal in accordance (WEEE) directive.

Installs, Moves Adds & Changes

Businesses are never static. We take responsibility for managing your user base, everything from cabling, physical office moves to managing your domain and active directory to ensure you remain agile.

Service Management

We provide monthly service reports providing full transparency of the performance of your IT estate our SLA performance as well as continual improvement initiatives

Microsoft Premier Support

All Centrality Services are underpinned with direct access to Microsoft premier Support in the unlikely event we are unable to solve a problem giving added peace of mind.

Get started today

Get in touch today if you would like to learn more about our range of managed services offerings and how they could help you and your business deliver an improved end user and IT experience.

Ready to find out more?

Technical Assurance Programme

On demand access to MS Experts when you need them most

Proactive Infrastructure & Cloud Mgmt

Ensuring the smooth running of your IT infrastructure 24 x 7

Consultancy Services


Centrality Project & Microsoft Consultancy services

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