Centrality Proactive Infrastructure services are based upon a series of service modules which can be tailored to suit your business needs. Delivered by our UK team on a 24 x 7 x 365 basis leveraging Microsoft Azure Monitor and our best in class ITSM platform, under pinned by a service level you can be assured your in safe hands.
Our UK team of Microsoft experts work 24 x 7 x 365 so you do not have to, proactively monitoring, managing your IT estate so you can relax and be stress free.
We proactively monitor your systems using best in class tools and we utilise proactive threshold management across thousands of elements so we can remediate issues before they become problems thus maximising your uptime and availability.
We take responsibility to ensure your IT estate stays up to date and is protected with the latest patches to minimise vulnerabilities and threats.
We monitor your Infrastructure over time to review trends, maximise performance and uptime therefore avoiding any surprises.
We undertake and support all of your maintenance activity, including assisting third party application providers at a time that best suits you to minimise disruption.
We take ownership of ensuring your valuable data and applications are backed up, verified to ensure your peace of mind.
We undertake proactive high availability testing to ensure your infrastructure remains resilient as it evolves to give you peace of mind which is essential in regulated environments.
We know that IT estates are complex environments consisting of multiple application providers. We provide oversight and management all of your estate and will work with your providers to provide a single channel for communication and insight.
We provide you with complete insight into every asset, including applications installed and associated data so you can understand your IT estate and ensure compliance.
Cloud services are continually evolving. We will make sure your cloud infrastructure is optimally configured and you are taking advantage of the right solution that delivers the best performance, best uptime and save you money.
A service manager works as part of your team to provide transparent reporting, and drive continual service improvement in your infrastructure to ensure your maximise IT availability.
The service is underpinned with direct access to Microsoft premier Support in the unlikely event we are unable to solve a problem with your infrastructure giving added peace of mind