Outsourced IT Service Desk

Our unrivalled UK based IT support capabilities can add value to all sizes of organisations, from being an extension of your current in-house team to being your complete outsourced partner.

Working to ISO and ITIL aligned processes and NCSC best practice, we use leading edge systems and tools to deliver world-class IT support to both infrastructure and end-users.

Managed IT Support

We will act as your strategic IT partner and expert team, providing a bespoke service that is tailored to your business needs.

A managed IT support plan is essential for any business that wants to succeed. We can manage your complete IT estate and support your users, both remotely and onsite, so you just focus on your commercial goals.

  • 24x7x365 infrastructure and network monitoring & management
  • Comprehensive ownership of IT estate
  • Tailored resource capabilities (remote & onsite options)
  • Service Desk support provided by email, telephone, online chat and portal
  • Scheduled preventative maintenance
  • Automated updates & patch management
  • Managed security & backups
  • Bespoke preventative ransomware protection
  • 3rd party supplier management (for any technology not provided by us)
  • Asset & licencing management
  • Monthly reporting for complete transparency
  • Allocated service delivery manager and relationship manager
  • Access to Microsoft Premier Support

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Service Desk Statistics - Latest Month

1 %

Tickets responded to within SLA

1 %

Tickets resolved within SLA

1 %

Customer satisfaction rating

Complimentary IT Support

Whether your team is overstretched, or you require a specialist service or skill set you do not currently have in-house, we can offer partially outsourced IT support.

We will integrate seamlessly to extend and enhance your internal resources and technical capabilities adding stability and value to your IT operations. 24x7x365 support challenges can be built into our tailored model.

We will help improve internal efficiencies and deliver an exceptional end-user experience to you and your customers.

  • Flexible hours of cover
  • Add additional manpower when you need it (e.g. project roll out, staff shortage)
  • Quick access to certified & multi-skilled IT professionals
  • Help to free internal team to focus on core duties
  • Add resources to help ease congestion and bottlenecks
  • Scale up & down quickly to meet changing workloads
  • Key cover for absences, illness & holidays
  • Online support at remote sites & satellite offices
  • Access to senior technical expertise & industry experience
  • Help with complex IT issues & major projects
  • Independent counsel & strategic advice
  • Access to leading-edge support technology & tools
  • Access to Microsoft Premier Support
Mark Bramwell
Mark BramwellCIO, Saïd Business School, University of Oxford
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Centrality are a trusted and valued strategic partner of Saïd Business School having developed our partnership to now encompass Data Centre, Office365, Email, Managed Desktop and Out of Hours Service Desk support and maintenance services. This has been fundamental to enhancing and transforming the School’s services which now offers a highly resilient, available, secure and cost effective service.

Out of Hours Cover

If you need to extend your service cover hours to your users, Centrality can fill that gap by providing out of hours escalations via our team based in Bedfordshire. We provide on-site cover when your team is not available, helping you avoid the overhead of employing additional staff. Our customers find this flexible service allows head count control and clear working hours for the in-house team. We will support your end-users at a time that suits them – perfect for shift workers, early starters and staff working late nights.

Overflow Services

Busy IT departments can experience huge swings in the volume of support requests. Our over-spill services will eliminate this problem. We will work as an extension of your internal IT team to pick up the excess during periods of high demand, helping to reduce waiting and resolution times.

Emergency Support

Whether it’s a business-critical emergency (such as server failure) that requires urgent remote support or a rapid on-site visit by one of our senior engineers, we’re here to help get you quickly back up and running again.

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