We pride ourselves on delivering the highest levels of service to our customers following the latest ITIL version 4 standards and most innovative ITSM tooling.
By entrusting your service to Centrality you can be assured that, all our staff are security vetted, they are provided continual training and development (a core part of HEART values), and that we will continually innovate the service offering. We care passionately about the end user experience, and survey every interaction to ensure it delivers a first class service.
Our IT Managed services include:
- A Unified Service desk that provides a single point of contact for all your IT service needs
- Full service ITSM service catalogue support
- Full IT lifecycle management including stock holding, logistics and secure WEEE disposal
- Proactive infrastructure monitoring using Azure Monitor
- Proactive infrastructure management including availability and capacity management.
- Service management
We provide IT Managed services to customers from small to large enterprises including the NHS, Councils Universities and many private sector household names.
Our partnership approach extends to our service desk team who become an integral part of your trusted IT team.