IT Managed Services

One Stop first to third line managed support services

Centrality provides a range of Managed Service offerings to suit every customer which provide peace of mind.
Our Managed Services are trusted by some of the largest names in industry so you can be assured of a proactive, reliable and personable service delivered by experts available around the clock.
We follow ISO and ITIL aligned processes, with best in class ITSM and Remote Monitoring tools to deliver a first class service. We provide a Service Delivery Manager to oversee your service, reporting on Key Performance metrics, analytics and drive continual service improvement.
With four Managed Service offerings, each with flexible options to choose from, we are your trusted managed services partner.

Technical Assurance Programme

Access to a range of Microsoft Expert consultants when you need them most providing you specialist technical support or Microsoft technical consultancy on an as needed basis with a guaranteed response SLA.

Complimentary IT Managed Services

Seamlessly integrated into your IT team to extend and enhance your internal resources and technical capabilities. Providing added stability and value to your IT operations, providing overflow, emergency, extended hours, 24x7x365 or holiday cover to your team.


Managed IT Service Desk

We become your strategic IT partner and expert team. We deliver an end user centric service that is tailored to your business needs whether onsite or remote delivered 24x7x365, backed by a service guarantee.

Azure Managed Services

Infrastructure Management

Our team of Microsoft experts will ensure the smooth running of your on premise or cloud Infrastructure 24x7x365. Proactively monitoring and managing the IT estate to ensure the highest levels of service availability are provided using the Microsoft toolset.

Managed Windows 10 M365 Endpoint

Connect by Centrality provides you with a highly secure endpoint device solution with inclusive 24x7x365 support for a monthly subscription fee built upon the Microsoft M365 & Azure technologies. Connect gives your staff a consistent way of working no matter where they are, built upon Cloud native principles.

Connect is customised to your business, providing you a custom design Windows 10 build to deliver the best end user experience with best-in-class security, fast implementation, fully remote deployment/migration and ongoing management to ensure you remain up to date. Connect provides you with an out of the box fully flexible working solution ensuring employees can access what they need, anywhere at any time: for a consistent user experience without compromising security.

Our Trusted Approach

Why Centrality

We pride ourselves on delivering the highest levels of service to our customers following the latest ITIL version 4 standards and most innovative ITSM tooling.

By entrusting your service to Centrality you can be assured that, all our staff are security vetted, they are provided continual training and development (a core part of HEART values), and that we will continually innovate the service offering.  We care passionately about the end user experience, and survey every interaction to ensure it delivers a first class service. 

Our IT Managed services include:

  • A Unified Service desk that provides a single point of contact for all your IT service needs
  • Full service ITSM service catalogue support 
  • Full IT lifecycle management including stock holding, logistics and secure WEEE disposal
  • Proactive infrastructure monitoring using Azure Monitor
  • Proactive infrastructure management including availability and capacity management. 
  • Service management 

We provide IT Managed services to customers from small to large enterprises including the NHS, Councils Universities and many private sector household names.  

Our partnership approach extends to our service desk team who become an integral part of your trusted IT team. 

We have been delivering IT managed services for over 20 years and which is core DNA principle of the company. 

We are proud of our amazing managed services team who provide an outstanding service to our customers. This is reflected in the world class CSAT score with 94.7% of all service interactions rated as “Awesome or Good”.

We have a flexible approach to managed service and provide a unified service for all your IT needs.

By working with Centrality you can be assured that:

  • Managed services are delivered on shore 24×7 by Centrality staff
  • Peace of mind with unlimited access to Microsoft Premier Support should we be unable to resolve your problem,
  • Monthly service reporting for complete transparency
  • Service is delivered in accordance with UKAS ISO 27001
All of our services are based upon a predictable fixed price calculated upon the number of employees in your organisation

Centrality are a trusted and valued strategic partner of Saïd Business School having developed our partnership to now encompass Data Centre, Office365, Email, Managed Desktop and Out of Hours Service Desk support and maintenance services. This has been fundamental to enhancing and transforming the School’s services which now offers a highly resilient, available, secure and cost effective service.

Charlie Bigham's:
Case Study

Like most successful, ambitious and rapidly growing businesses, Charlie Bigham’s, quickly outgrew its original informal IT arrangements and infrastructure.

Click below to read our case study on how we transformed Charlie Bigham’s.

"We know exactly where we stand on budget, the threats we face and the roadmap of where we're going next. An absolutely exceptional SOC service. I know that the Centrality team get up each day and do the very best for us."

Get started today

Get in touch today if you would like to learn more about our range of managed services offerings and how they could help you and your business deliver an improved end user and IT experience.  

Ready to find out more?

Technical Assurance Programme

On demand access to MS Experts when you need them most

Service Desk

Centrality as your strategic IT partner and managed services team

Proactive Infrastructure & Cloud Mgmt

Ensuring the smooth running of your IT infrastructure 24 x 7

Get in touch today

Speak to our team today to discover how we can help you to better leverage technology.

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