24/7 365 IT Service Desk

1st to 3rd line UK based support. Trusted by our customers

Here at Centrality, our IT Service Desk monitors and manages your infrastructure to prevent disruptions to your business. We work with our customers to provide an integrated solution to take full responsibility of all your end user needs.

With our consistent CSAT score in excess of 98% you can be assured that your users will receive the best possible service no matter what time of day.

Service Desk

A fully inclusive on site or remote ITIL service desk that provides a trusted single point of contact for all desktop support, application support and service needs, underpinned by KPI’s for peace of mind

Deskside Service

We provide reactive, scheduled or full time desk side support to your users or support your IT team using Centrality certified engineers.

Lifecycle Management

We remove the headache of managing end devices by providing full lifecycle management services. We offer procurement, storage, device build, configuration, management, proactive monitoring through to disposal in accordance with Waste Electrical and Electronic Equipment (WEEE) directive.

IMAC’s (Installs, Moves, Adds & Changes)

Businesses are never static. We take responsibility for managing your user base, everything from cabling, physical office moves to managing your domain and active directory to ensure you remain agile.

Service Management

We provide monthly service reports providing full transparency of the performance of your IT estate our SLA performance as well as continual improvement initiatives

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