Job Vacancy

Cloud Operations Manager

Contract type/Hours

Department:

Full-time, Permanent, 40 hours

Cloud Operations

Salary:

Reporting to:

Subject to Experience

Chief Operating Officer

Location:

Shefford, Bedfordshire, SG17

Overall Description

Cloud Solutions Manager will be responsible for leadership of a team to provide 24 x7 proactive remote monitoring and management services to maximise customer up time, availability and service compliance.

Key Responsibilities

Leads & Manages a highly performing team to deliver a high quality 24 x7 Proactive service to customers to deliver the following key outcomes: 

  • Owns the end to end process for proactive management and monitoring of customer infrastructure maximising uptime, availability, and performance 
  • Oversees service transition and on boarding of Cloud Operations Services 
  • Engenders a culture of continual improvement, learning and innovation to drive increase proactivity and value to customers 
  • Proactive monitoring of IaaS & PaaS customer environments – ensuring compliance to customer SLA’s 
  • Ensures client environments are appropriately patched and backed up in accordance with agreed policies and reports on compliance 
  • Proactively manages client capacity, identifying risks/issues and mitigating service disruption/degradation 
  • Undertakes ad hoc activity to support the wider business, such as small change or infrastructure changes 
  • Inputs to RCA analysis of major incidents and works collaboratively with the Cloud Services function on problem management/continual improvements 
  • Provides Out of Hours Service Desk coverage 
  • Owns the Cloud Operations tool set, maximising adoption within the team, driving automation to leverage efficiencies and deliver an improved service to customers 
  • Acts in the capacity as a duty manager participating on the on-call rota 
  • Manages team performance, setting objectives, development and ensuring adherence to HR policies and procedures 
  • Oversees quality system process/adherence across the function 

Key KPI's

  • Proactive problem & issue identification/remediation to minimise customer disruption 
  • Customer SLA, Uptime 
  • 100% of customers patched and systems backed up in accordance with agreed schedules 
  • eNPS 
  • 0% quality non conformances 

Skills and Experience

Key Experience
  • Experienced Team Manager/leader, with prior knowledge of managing 24 x7 operations 
  • Knowledge of defining, implementing & managing ITIL processes, customer SLA’s and key service KPI’s 
  • Knowledge of implementing Remote Monitoring & Management tool sets 
Key Skills
  • Articulate, with excellent communication & interpersonal skills 
  • Team Player 
  • Excellent attention to details 
  • Able to analyse data set, correlate results to aid informed decision making 
Tech. Certifications
  • Azure Fundamentals (AZ-900)  
  • Azure Administer (AZ-104) 
  • Microsoft M365 Fundamentals (MS-900) 
  • PowerShell 
Key Behaviours
  • Lives the Centrality Values of Honesty, Expertise, Approachable, Results and Teamwork 
  • Takes ownership and has a can-do attitude 
  • Leads by example 
  • Passionate on delivering service excellence 
  • Process and methodical approach to activities 
  • Calm under pressure 
Apply Now

Complete your details below and we’ll be in touch soon.

We use cookies to ensure you get the best experience on our website.  By proceeding you agree to the terms of our Privacy Policy, which can be read here

Skip to content