Job Vacancy

Cloud Operations Engineer

Job Type:

Full-time, Permanent, 40 hours per week on a 24-hour shift basis

Salary:

Competitve

Location:

Arran Park, Chapel Road, Meppershall, Bedfordshire, SG17 5NQ

Overall Description

As a cloud engineer you will be responsible for building cloud infrastructure components and maintaining the health status of all infrastructure components required to support the cloud platform to provide a cost-effective solution and provide a comprehensive run capability meeting customer SLA’s. Through 24×7 proactive remote monitoring and management services.

Key Responsibilities

  • Proactively monitor infrastructures, systems, networks and business processes (and third party portals such as Microsoft) and system alerts using industry standard monitoring technologies to ensure adherence to customer service levels
  • Undertake investigation and remediation following predefined processes in response to alerts and reported issues to minimise customer impact
  • Analyse customer capacity and proactively remediates where required and/or notifies service Management
  • Provide customer communication upon issue identification, and regularly update the customer until the issue or problem has had a workaround, been neutralised or remedied
  • Continually evaluates, refines alerting and monitoring of solutions and infrastructures to ensure this evolves, and makes recommendation on improvements
  • Works in collaboration with the Cloud Services Team and Cloud Solution Specialist Team to ensure seamless service transition
  • Escalates to the Cloud Services team where no process or known resolutions to an issue is known
  • Proactively manage patching in line with policy to ensure our clients are appropriately protected against vulnerabilities and report on compliance
  • Proactively manage anti-virus software and security patches in line with policy to ensure our clients are appropriately protected against security vulnerabilities and report on compliance
  • Monitoring the success and efficacy of backups and resolving related issues and report on compliance
  • Undertake ad hoc technical activity to support the wider business
  • Provide cover for support calls during shifts that occur outside of the normal Centrality Service Desk support hours
  • Support Business reporting (License audits, Connect Audits, customer capacity/uptime reporting)
  • Works in accordance with documented quality procedures
  • Takes personal responsibility for development of skills to ensure these remain up to date and relevant

Key KPI's

  • 100% Process Adherence to ensure customer systems are managed in accordance with defined policies
  • Customer Uptime within SLA
  • Customer satisfaction
  • Technical Skills & Certification (self-development)

Skills and Experience

Technical Qualifications
  • M365 Fundamentals and Azure Fundamentals (AS-900 & MS-900)
  • Working towards Azure Administration AZ-104
  • Knowledge of Azure Monitor
  • CCENT and working towards CCNA
Experience
  • Prior monitoring experience of monitoring mission critical infrastructures
Key Behaviours
  • Lives the Centrality Values of Honesty, Expertise, Approachable, Results and Teamwork
  • Takes ownership and has a can-do attitude
  • Calm under pressure
  • Passionate about Service Excellence
  • Amiable and flexible team player
Apply Now

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