Job Type:
Full-time, Permanent, 40 hours per week on a 24-hour shift basis
Salary:
Competitve
Location:
Arran Park, Chapel Road, Meppershall, Bedfordshire, SG17 5NQ
Overall Description
As a cloud engineer you will be responsible for building cloud infrastructure components and maintaining the health status of all infrastructure components required to support the cloud platform to provide a cost-effective solution and provide a comprehensive run capability meeting customer SLA’s. Through 24×7 proactive remote monitoring and management services.
Key Responsibilities
- Proactively monitor infrastructures, systems, networks and business processes (and third party portals such as Microsoft) and system alerts using industry standard monitoring technologies to ensure adherence to customer service levels
- Undertake investigation and remediation following predefined processes in response to alerts and reported issues to minimise customer impact
- Analyse customer capacity and proactively remediates where required and/or notifies service Management
- Provide customer communication upon issue identification, and regularly update the customer until the issue or problem has had a workaround, been neutralised or remedied
- Continually evaluates, refines alerting and monitoring of solutions and infrastructures to ensure this evolves, and makes recommendation on improvements
- Works in collaboration with the Cloud Services Team and Cloud Solution Specialist Team to ensure seamless service transition
- Escalates to the Cloud Services team where no process or known resolutions to an issue is known
- Proactively manage patching in line with policy to ensure our clients are appropriately protected against vulnerabilities and report on compliance
- Proactively manage anti-virus software and security patches in line with policy to ensure our clients are appropriately protected against security vulnerabilities and report on compliance
- Monitoring the success and efficacy of backups and resolving related issues and report on compliance
- Undertake ad hoc technical activity to support the wider business
- Provide cover for support calls during shifts that occur outside of the normal Centrality Service Desk support hours
- Support Business reporting (License audits, Connect Audits, customer capacity/uptime reporting)
- Works in accordance with documented quality procedures
- Takes personal responsibility for development of skills to ensure these remain up to date and relevant
Key KPI's
- 100% Process Adherence to ensure customer systems are managed in accordance with defined policies
- Customer Uptime within SLA
- Customer satisfaction
- Technical Skills & Certification (self-development)
Skills and Experience
Technical Qualifications
- M365 Fundamentals and Azure Fundamentals (AS-900 & MS-900)
- Working towards Azure Administration AZ-104
- Knowledge of Azure Monitor
- CCENT and working towards CCNA
Experience
- Prior monitoring experience of monitoring mission critical infrastructures
Key Behaviours
- Lives the Centrality Values of Honesty, Expertise, Approachable, Results and Teamwork
- Takes ownership and has a can-do attitude
- Calm under pressure
- Passionate about Service Excellence
- Amiable and flexible team player
