Centrality drives innovation with first ever UK Microsoft Teams API Contact Centre

Always looking for productivity advantages by leveraging cutting-edge technology, Centrality is partnering up with Tendfor for the first ever UK deployment of a native Microsoft Teams contact centre.

Centrality, a Microsoft Gold Partner based in Bedfordshire has become the first business within the UK to turn its internal Managed Service Desk to be working on a Microsoft Teams native telephony system.

Tendfor’s all cloud Azure based multi-tenant solution is the first Microsoft Teams centric solution, utilising the recently released Microsoft Graph Cloud Communications APIs for Teams.

With quick on boarding, Microsoft Teams as the full PBX replacement and Office 365 logon in all interfaces, Centrality achieves unmatched flexibility for professionals to work from anywhere with fully featured work environments for critical functions such as switchboard attendants and contact centre agents.

Not having to rely on any other legacy or cloud PBX besides Microsoft Teams is a revolution, not in the least during times such as these.

Simon Gale, Quality Manager at Centrality says “We are proud to be first contact Centre in the UK to utilise a Microsoft Teams native telephony system. We chose to use MS Teams native for our contact centre solution as MS Teams has become the go to organisation collaboration tool. With our cutting edge deployment we are able to manage incoming call queues using skills and logic based routing, manage agent presence, and benefit from enhanced real time reporting and wall boarding. We are excited to be working with Tendfor during the transition of this service which will deliver significant productivity and end customer benefits”.
 

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