User Experience Management

One of the key ways to identify whether a web application has been well designed lies in the positive feedback from its users. A system may appear to be functioning well, but consistent up-time or visitor numbers does not necessarily equate to a pleasant and enjoyable user experience.

Why understanding user experience is crucial

By proactively monitoring the actual experience of web application users – whether they are employees or customers of your business – it is possible to identify performance issues, to obtain insights into user and customer behaviour and, importantly, to improve the performance of your applications.

Why Centrality?

Our user experience monitoring system is designed to evaluate effectiveness, efficiency and productivity and gives us the feedback we need to ensure the end user experience is as straightforward and positive as possible. We have created a comprehensive program that allows us to detect web application issues before end users are affected. The program enables our experts to discover the components and applications that are causing performance issues, so speeding up the diagnosis of the root cause of those issues.

What User Experience Management Services does Centrality provide?

Full Managed Desktop

With employees relying heavily on access to the right applications and data to undertake their tasks, any PC failure will instantly see productivity plummet. Maintenance and support must be in place, but it can be a time consuming process for in-house IT teams, particularly with large numbers of users or multiple locations. It’s a common scenario, and precisely the reason Centrality designed its Desktop Support Service. Offering first line support in partnership with maintenance organisations across the UK, we are able to get to users quickly and locally access parts and loan equipment to ensure a swift remedy. A choice of support levels is offered in line with ITIL best practice and we also offer a data restoration service.

Application Deployment

When user applications are fully standardised, systems become easier to manage and maintain. Centrality offers a Windows deployment solution to bring consistency into an organisation’s full suite of technology applications. From Windows based servers to PCs, tablets and other devices such as kiosks and point of sale, we offer a fully automated, zero-touch standardised Windows user experience with unlimited builds per device. The resulting reductions in upgrade costs and management time are major advantages.

Choose Your Own Device Strategies

Employees enjoy the flexibility and mobility that being able to use their own devices for work purposes offers. However, this type of working does pose risks to data security. For businesses wishing to offer the benefits of own-device working yet maintain a good degree of control, Centrality’s experts are able to devise ‘choose your own device’ (CYOD) and ‘corporate owned, personally enabled’ (COPE) strategies that fit with the individual requirements of your organisation. These options place restrictions on the smart devices used by employees for work.

BYOD Strategy

Bring your own device (BYOD) working offers employees a greater sense of autonomy and responsibility, as well as the flexibility to work when and where they need to from the device of their choosing. Providing there is strategy and policy in place – something Centrality is able to advise on – BYOD working can prove very beneficial in terms of productivity. Our BYOD service also includes the deployment of software to users’ own devices together with maintenance and support.

Inventory Reporting

Keeping track of the IT based assets within your organisation can prove challenging. Centrality offers a full asset management and inventory reporting service, providing insights into the number and type of devices and the software in use on each of them. Part of our service also includes reporting on issues including capacity levels and viruses so that action can be agreed in advance of problems escalating.