24 x 7 x 365 Proactive Support

The smooth running of an organisation’s IT is critical to its success. The highest standards of IT support services are essential, but this support must be delivered on a proactive rather than reactive basis. In other words, prevention is better than cure.

Why Centrality?

Because prevention is better than cure, Centrality delivers IT support services based around remote monitoring. Courtesy of the highly successful Centrality Management Framework (CMF), we are able to offer our clients hands-on monitoring of traffic levels, service availability and incident logging. It saves time and money by avoiding issues using early intervention.

A look at… Remote Monitoring

Using a secure, encrypted internet connection, we are able to remotely monitor business critical systems. It gives our experts a real-time view of usage statistics, performance data and device availability. As soon as defined thresholds are breached, our engineers are alerted and jump to action to proactively deal with any potential issues, resolving them before they escalate.

What Support Services does Centrality provide?

Systems & Service Monitoring

The key elements of your IT infrastructure are monitored continuously under this service which offers the reassurance that experts in the background are comprehensively assessing your servers, workstations, network devices, backups and desktop security. Our clients benefit from exceptional technical expertise and the most advanced IT support tools including our Remote Monitoring and Management (RMM) platform which runs 24 hours a day, 7 days a week and 365 days a year, continuously monitoring the stability and security of the entire IT network courtesy of a traffic light system that acts as an alert to potential issues. It means you can enjoy maximum up-time and peak performance, boosted efficiency and total peace of mind.

Server Health & Windows Updates

Keeping devices armed with the latest Windows updates is vital, otherwise security could be compromised. Managing and installing those updates is part of our support service, so organisations can be sure that systems are current and operating safely at all times. Our analysts also continuously monitor server health, again using our traffic light system. Green indicates a smooth running server; amber shows there may be minor issues developing, and red means critical issues. Anything other than green will alert our engineers to action.

Malware Service Management & Outbreak Remediation

Viruses and malware pose a significant threat to businesses of all sizes. The alarming fact is that new strains are constantly being developed in an attempt to compromise systems and access sensitive data. We offer a dedicated service that works proactively to identify any potential issue or virus and then quickly isolate it before cleansing the device. This is all carried out remotely with least possible business disruption.

Business Impact Aware Support Service

One of our core aims is to reduce or preferably prevent downtime. We are fully aware of the impact such downtime has on efficiency and customer relations, which is why the experts in our operations centre monitor our clients’ systems around the clock, every day of the year. We use a traffic light system to alert us to potential issues before they escalate, and the fact that we engage with our clients on a relationship basis means we know precisely how individual system issues may potentially affect their operation.

Capacity Management

Disc space is by no means infinite, and when a storage device is reaching its capacity limit, it can have all sorts of repercussions. For this reason, we provide ongoing monitoring of disc capacity. As soon as it is apparent that thresholds are close to being reached, we will recommend action so as to prevent typical issues such as loss of processing speed and data.

Third Party Vendor Liaison

For organisations that buy in technology related services from other parties, we offer a service called Contractor Application Support. This ‘middle man’ point of contact service means businesses are freed from managing multiple supplier relationships. The service sees us keeping on top of service requests and providing feedback through a single channel.