Prevention or cure? Repair something before it breaks or fixes it after it breaks? These are the fundamental questions tied up in the reactive vs. proactive IT support debate. For us at Centrality – and for many businesses facing the challenges of the digital age – proactive IT support is a must. In this blog post, we will discuss:
- The difference between reactive and proactive IT support
- Why proactive IT support is so important today
- Why Centrality’s 24 x 7 x 365 proactive IT support is the right choice for your business
Proactive vs. reactive support
So, what’s the difference between proactive and reactive IT support?
- Proactive IT support prevents major issues before it’s too late, i.e. before they become major issues for your business.
- Reactive IT support involves dealing with major issues as and when they occur. The problem here is that the damage could already be done before you can fix the problem – and the longer it takes to fix the issue, the more costs can spiral out of control.
Today, proactive IT support is essential
The smooth running of a business’s IT is critical to business success in today’s digital world.
Consumers expect more in the digital age
In many ways, the digital age demands more from businesses, especially those in public-facing industries like retail, leisure and hospitality. This is because consumers are now so used to quick, easy and seamless experiences when interacting with brands and other organisations online or in person. Whether it’s paying for something online or in store, making a complaint on social media, or any other additional service that adds to the customer experience, consumers expect more for their money. You cannot afford for systems to break down, websites to crash or hardware to stop working. A proactive approach that fixes these things ‘in the background’ before they become major issues is a must.
Businesses need to be on top of cybersecurity
The cybersecurity threat to businesses is at an all-time high. Cybercriminals are arriving at more sophisticated ways of overcoming cybersecurity defences. Likewise, new security measures are constantly being created to counter these new threats. Because the situation is always evolving, the best line of defence is a proactive one. You need to be on top of these changes 24 hours a day, 7 days a week and 365 days a year, and have the capabilities to implement new security measures as soon as they are required. That doesn’t mean after your business has been breached and your data corrupted. Due to the enormous costs that can be incurred by cyberattacks (downtime, reputational damage, lost data etc.) a ‘fix it when it breaks’ approach just doesn’t cut it.
In truth, when it comes to choosing reactive or proactive IT support, it isn’t much of a debate. There is only one clear winner for forward-thinking organisations that want to succeed in the digital age. Businesses require IT they can depend on. It’s only through a proactive approach that fixes issues before they become major disruptions that this can be achieved.
Let’s see how Centrality’s proactive IT support can add value to your business and keep you secure at all times.
How 24 x 7 x 365 proactive IT support works
Centrality offers 24 x 7 x 365 proactive remote monitoring as part of its managed IT services. This is the only way to make sure your critical equipment or technology doesn’t let you down when you need it most.
Remote monitoring allows our expert team to remotely monitor business-critical systems at your business using a secure, encrypted internet connection. It gives our team a real-time view of usage statistics, performance data and device availability. Then, as soon as defined thresholds are breached, our engineers are alerted and jump to action to proactively deal with any potential issues. These are resolved before they escalate into major issues.
We take care of your IT ‘in the background’, so you might not even notice that we are fixing issues. This is how it should be. Your IT should run smoothly without any major issues.
You can read more about our proactive IT support here.
The right support for your business
In the end, it’s all about finding the right support for your unique business requirements. We welcome every business to join us at Centrality HQ in Bedfordshire to meet our team, talk to our experts and see how our proactive IT support services work first hand. We will work closely with you to learn how your business operates and the specific challenges it faces, before arriving at a solution that is tailor-made for your business.
Centrality are Microsoft experts that leverage the right IT solutions in the right combination to deliver true digital transformation for you. To find out more about proactive IT support or how we can help you drive your business forward in the digital age, get in contact with us at Centrality today.
Posted by Mike Davies - October 26th, 2018